Orders and shipping


INFORMATION ON ITEMS


For each item, we provide pictures and description containing all the relevant details. In order to have further details on the item and its wearability, customers can write an email to e-commerce@blubasic.com


ORDERS PROCESSING


BLUBASIC.COM reserves the right to refuse an order in the case in which Stripe does not obtain the approval from customer’s bank. Once an order made of available items has been placed, the order and any other information provided cannot be changed. Orders placed separately will be dispatched separately. BLUBASIC.COM reserves the right to delay any shipment in case BLUBASIC.COM cannot properly process orders due to any reasonable causes that are irrelevant to BLUBASIC.COM’s control. Please note that during seasonal sales and promotional sales, delays can occur in the orders’ processing. BLUBASIC.COM reserves the right to refuse to process orders and/or service in any moment.


PRE-ORDERS


Pre-order are any orders made of items uploaded online that are not yet available in stock, whose delivery is set in the following months. Suppliers for BLUBASIC.COM suggest and confirm the delivery deadline for their own collection. BLUBASIC.COM cannot be accountable for any delays, cancellations or variations made on pre-orderable items during the production stage. BLUBASIC.COM will issue the invoice related to orders with pre-orderable items, placed by credit card, the day after its placement, or the next available working day. For orders with pre-orderable items, placed by bank transfer, payment is to be completed within 48 working hours after the order placement. BLUBASIC.COM will issue the related invoice as soon as the payment is confirmed on our bank account.The shipping country provided in the order confirmation for pre-orders cannot be later modified.


ORDERS STATUS


By logging in to the personal area, into the Orders’ section, and by clicking on each order, it is possible to read the given tracking number. BLUBASIC.COM suggests customers to visit DHL website in order to monitor the status of the order.


PROMOTIONAL CODES


Customers who receive a PROMO CODE through newsletter, through social network or on authorized websites, can insert the PROMO CODE in the personal area “Account Profile” or at the checkout page. Each PROMO CODE has a specific duration that cannot be extended. 

SHIPPING METHODS


BLUBASIC.COM delivers parcels all over the world via DHL Express. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. Also the invoice will show the amount of each item purchased.


AVAILABLE ITEMS


Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account. Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.


PRE-ORDERABLE ITEMS


BLUBASIC.COM will process orders with pre-orderable items after the merchandise is delivered and available in stock. Orders made by credit card will be invoiced the day after the order’s placement, or the next working day, although the merchandise will be later shipped. On regards of orders to be paid by bank transfer, payment is due within 48 working hours from the order’s placement. Delivery deadlines shown online reflect the delivery windows provided and confirmed by the suppliers.BLUBASIC.COM cannot be accountable for any delays, cancellations or variations made on pre-orderable items during the production stage.In case the merchandise in pre-order fails in delivery, BLUBASIC.COM will promptly inform and refund customers.


Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:


- Available merchandise will be shipped within 2 weeks from the order’s placement


- Pre-orderable items will be shipped right after items are available in stock.


Please note that is highly forbidden to declare lower amounts than the amount originally paid on the invoice; also it is forbidden to declare items as gifts. For these reasons, BLUBASIC.COM will deny such requests.


DELIVERY TIME


BLUBASIC.COM processes orders in Italy, Milan from Monday through Friday. BLUBASIC.COM processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday will be processed the following Monday. BLUBASIC.COM ships all over the world via DHL Express. BLUBASIC.COM cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to BLUBASIC.COM’s control.


Delivery for shipments addressed to Italy takes 1-2 working days.

Delivery for shipments addressed to European Union takes 2-3 working days.

Delivery for shipments addressed to the rest of the world takes 4-5 working days.


SHIPPING COSTS


Shipping costs for each specific geographic area are listed below.Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.This amount will be deducted from the total amount of the order to be refunded.


ITALY

Shipping is free


EUROPEAN COUNTRIES

Shipping costs: €20. Shipping is free for orders over €200

Countries included: member countries of the EU Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.


UK

Shipping costs: £20. Shipping is free for orders over £150


JAPAN

Prices shown on the website for Japan are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €20. Shipping is free for orders over €500


SWITZERLAND

Prices shown on the website for Switzerland are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: €20. Shipping is free for orders over €200


HONG KONG

Prices shown on the website for Hong Kong are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: 190HKD. Shipping is free for orders over 4600HKD


KOREA

Shipping costs: ₩27.000. Shipping is free for orders over ₩670.000


CHINAShipping costs: ¥155. Shipping is free for orders over ¥3.900


UNITES STATES OF AMERICA

Prices shown on the website for United States of America are duty and tax fees included. The parcel will be delivered with no further costs.

Shipping costs: $20. Shipping is free for orders over $150

In order to complete the delivery, the customs bureau may ask customers’ personal Social Security Number (SSN).


AUSTRALIA

Shipping costs: 30AUD. Shipping is free for orders over 750AUD.


RUSSIAShipping costs: 2.100RUB. Shipping is free for orders over 34.200RUB.


REST OF THE WORLD

Shipping costs: €20. Shipping is free for orders over €500

Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself.


SHIPMENT TRACKING


When the order will be tendered to the courrier, customers receive an email from DHL providing the tracking number (AWB) related to the order. To monitor the status of your order, customers may visit DHL official website http://www.dhl.com/en.html and insert the given AWB number in the specific area “Track Your Shipment”.


SHIPMENT INSURANCE


BLUBASIC.COM insures each shipment from theft and accidental damages at no extra costs for customers.Once the parcel reaches the final destination, merchandise is no longer covered by such insurance.


DELIVERY


At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same. BLUBASIC.COM carefully seals parcels with a customized adhesive tape with the logo of BLUBASIC.COM. In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body.If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local DHL office and promptly contact BLUBASIC.COM at the e-mail address customerservice@blubasic.com. If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently BLUBASIC.COM will not accept any related claim. 


FAILED DELIVERY


By placing an order, customers establish a commercial relationship with BLUBASIC.COM and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender BLUBASIC.COM in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.


WARNING FOR SHIPMENTS TO THE RUSSIAN FEDERATION (RUSSIA)


BLUBASIC.COM informs that it is not allowed to send jewelry and fashion jewelry to the Russian Federation. 


SHIPPING PERFUMES


Perfumes are deemed “dangerous goods” and are subject to the IATA regulation for the air transport. Perfumes will be shipped with specific packaging boxes and seals; and cannot exceed 150 ml. In case an order includes a perfume and other clothing merchandise, perfumes will be processed separately from the customized box of BLUBASIC.COM. Also, BLUBASIC.COM cannot pack any perfumes with the gift box, so the amount paid for the gift box will be refunded.According to the IATA regulation, it is not possible to send perfumes all over the world. Please note that below customers can find all the countries where perfumes can and will be sent. AFGHANISTAN AUSTRIA BAHRAIN BELGIUM BULGARIA CZECH REPUBLIC DENMARK (GREENLAND EXCLUDED) ESTONIA FINLAND FRANCE GERMANY GREECE HUNGARY ICELAND IRAQ IRELAND ISRAEL ITALY KUWAIT LATVIA LIECHTENSTEIN LITHUANIA LUXEMBOURG MALTA MONACO NETHERLANDS POLAND PORTUGAL (MADEIRA EXCLUDED) SAN MARINO SAUDI ARABIA SLOVAKIA SPAIN SWEDEN SWITZERLAND UNITED ARAB EMIRATES UNITED KINGDOM UNITED STATES OF AMERICA VATICAN CITY.